Refund & Cancellation Policy

Thank you for shopping at Maya Ayurved Bhavan. We value your trust and strive to provide high-quality Ayurvedic products. Please read our policy regarding refunds and returns carefully.

1. Eligibility for Refund & Return

Refunds or returns are only applicable under the following specific circumstances:

• You received a wrong product (different from what you ordered).
• You received a damaged or defective product.

2. Return Process & Verification

Before returning any item, you must contact us to brief the issue. To initiate a request:

• Email us: [email protected]
• WhatsApp us: +91 93304 44142

You must provide the following details in your message:

• Your Order ID.
• Clear images or a video of the product and its packaging.
• A brief description of the issue (damage or wrong item).

Once we receive your request, our team will verify the details. Your refund or return will be allowed only after successful verification from our end.

3. Conditions for Wrong Products

If you have received a wrong product, please ensure that the product seal is NOT opened.

If the seal is found to be broken or the product has been used, your refund or return request will be automatically cancelled.

4. Refund Timelines & Mode

After your return is verified and approved, the refund process will begin:

• Prepaid Orders: The amount will be credited back to your original payment method.
• COD (Cash on Delivery) Orders: Please provide your bank details (Account Name, Number, and IFSC) via email or WhatsApp. The refund will be sent directly to your bank account.
• Processing Time: Once approved, the refund will be credited to your bank within 5 to 7 working days.

5. Cancellation Policy

Orders can only be cancelled before they are dispatched. Once the order is handed over to our delivery partner, it cannot be cancelled. For any cancellation requests, please contact our support team immediately.